Terms and Conditions

1. Purpose of This Page

This enquiry form is operated by Key Legal Ltd, a private limited company registered in England and Wales (Company No. 12443230).

We are authorised and regulated by the Solicitors Regulation Authority (SRA ID: 669769).

Our registered office is: Spaces, The Lewis Building, 35 Bull Street, Birmingham, B4 6AF.

The purpose of this page is to allow you to raise an enquiry by completing our eligibility checker. This tool helps us assess whether your matter may be suitable for further review. Submitting this form does not create a solicitor-client relationship or constitute legal advice.

2. No Legal Advice

Information on this page is for general information only. Submitting this form does not constitute legal advice.

3. No Solicitor-Client Relationship

Submitting your details does not mean we represent you. We only act for you once:

• We confirm in writing that we can take your case
• A conflict check is completed
• You sign our engagement or our retainer agreement, and agree to our terms of business.

Please note that completing the eligibility checker does not guarantee representation. If your enquiry passes initial screening, it will be subject to further human review before we confirm whether we can act for you. We do not consider a solicitor-client relationship to exist until all onboarding steps are complete.

If we proceed with your enquiry, you will be required to complete full Know Your Client (KYC) checks. This includes identity verification, likeness checks, and screening against politically exposed persons (PEPs) and sanctions lists. We are unable to act for you unless these checks are successfully completed.

4. Consent to Be Contacted

By submitting this form, you consent to us contacting you regarding your enquiry by:

• Phone
• Email
• SMS

You can withdraw consent at any time by contacting us.

5. Accuracy of Information

You confirm that the information you provide is accurate and complete to the best of your knowledge. Providing false or incomplete information may prevent us from reviewing your matter.

6. Electronic Document Signing

By participating in the live onboarding session and signing your retainer documents through our secure electronic document signing service, you agree that:

• Electronic signatures executed during the session are legally valid and binding.
• A trusted third-party provider may process your personal information solely for the purpose of executing these documents.
• Your consent to use this electronic signing method is given by completing the live session.

Further details on how we handle your data are available in our Privacy Policy: www.keylaw.co.uk/privacy-policy. .

7. Anti-Money Laundering and Identity Verification

As an SRA-regulated law firm, we are legally required to complete identity and anti-money laundering (AML) checks on all clients. These checks are mandatory under the Money Laundering Regulations 2017.

You acknowledge that:

• AML/identity checks are required as part of our onboarding process.
• These checks may be completed either during a live onboarding session or via a secure link emailed to you.
• We may begin preliminary work on your matter before AML checks are completed where appropriate, but we cannot continue acting if the checks are not completed or if the results prevent us from doing so.
• We use a trusted third-party provider to conduct verification, and we only share the minimum information necessary for identity and fraud-prevention purposes.
• If you do not complete the AML process when requested, we may suspend or cease work on your matter.

Further details about how we handle your data are set out in our Privacy Policy: www.keylaw.co.uk/privacy-policy.

8. Confidentiality

Do not submit highly sensitive or confidential information through this form. Information submitted online may not be fully secure before a solicitor-client relationship is established.

Please wait until formal engagement before sharing documents or sensitive case details.

9. No Guarantee of Outcome

Past results do not guarantee future results. We do not guarantee that we can take on your matter or achieve any specific outcome. Eligibility and outcomes may depend on criteria, funding arrangements, and third-party assessments.

10. How We Use Your Data

Your data will be used solely to respond to your enquiry, in line with our Privacy Policy.

11. Automated Decision Review

If your enquiry is rejected through automated screening, you have the right to request a human review. To do so, please email our Data Protection Officer at alessio@keylaw.co.uk with your enquiry reference and a brief explanation of your request.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact

If you have any questions about these Terms, your enquiry, or your data rights, please contact Alessio Ianiello at alessio@keylaw.co.uk.